UP! Your Service New Insights
True Stories of Winners and Losers in the Quest for Superior Service
by Ron Kaufman

🔍 UP! Your Service New Insights ~ Read More 🔍

• ISBN: 9789810459390 (9810459394)
• Language: english
• Publisher: Kaufman Professional Services
• Author: Ron Kaufman
• Release date: May 14, 2002
• Format: paperback

About The Book

True stories of winners and losers in the quest for superior service. Who wins? Who loses? It’s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!

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